Frequently Asked Questions
1. Orders will remain pending for up to 24 hours or more due to high volume.
2. Shipping takes 3-4 days in USA sometimes minor delays occur. We do not ship international on this website. We do ship to APO addresses.
Q) What do you do?
A) We are a peptide & research chemical supply company.
Q) Can you please tell me how to use your products?
A) NO sorry, First and foremost all of our products are sold for research purposes only and once again we are a supply company and research questions are beyond our scope of knowledge.
Q) Do you have an email?
A) Yes, email@example.com. Please only contact about urgent shipping concerns or other issues.
Q) Do you accept prepaid cards?
A) We do not accept prepaid cards.
Q) How long does it take to process your orders?
A) Most orders are processed within 48 hours, sometimes less. Unfortunately there is no guarantee do to undisclosed circumstances.
Q) Who do you use to ship your orders?
A) USPS, http://usps.com
Q) How long does shipping take?
A) Anywhere from 3-5 days.
Q) Why does US Postal Service shows the order in their system with no information?
A) Give it a day or two for their system to update then it will show.
Q) Do you offer overnight shipping?
Q) Do you ship overseas?
Q) Why have I not received any email responses about my order?
A) If you are trying to reach out to us regarding an order make sure you do not reply to firstname.lastname@example.org, that is an automated system reply. Please check your spam folder.